What is the best electric cargo bike for families in Australia?

The Urban Arrow Family Next Pro is Australia's most popular family cargo bike. For families wanting a front-loader trike, the Nihola Medium offers outstanding stability. Dutch Cargo Bike carries all major family cargo bike brands.

Can a cargo bike replace a car?

Yes. Dutch Cargo customers typically save $8,000–$10,000 per year in fuel, parking and maintenance costs. Cargo bikes handle school runs, groceries, errands and short commutes easily with Bosch electric assist.

Are electric cargo bikes legal in Australia?

Yes. Electric bikes with a motor up to 250W and pedal assist up to 25km/h are classified as bicycles and are legal on roads and bike paths in all Australian states. No registration or licence is required.

What is novated leasing for e-bikes?

Novated leasing lets you pay for your electric bike using pre-tax salary through a salary packaging arrangement with your employer. Dutch Cargo Bike offers novated lease options on most e-bikes and cargo bikes in our range.

Which cargo bike is best for carrying kids?

Front-loaders like Urban Arrow Family are ideal for 1–3 young children. Longtail bikes like Urban Arrow Breeze suit older kids. Trikes like Nihola offer the most stability for special needs children. Book a test ride to find the right fit.

What is the difference between a longtail and front-loader cargo bike?

A front-loader carries cargo in a box at the front — ideal for young children. A longtail extends the rear rack to carry children or cargo behind the rider — more bicycle-like and easier to manoeuvre.

Do electric cargo bikes work on hills?

Yes. With a Bosch Performance Line motor, hills become effortless even with a full load. Models with Bosch Performance Line CX (85Nm torque) handle very steep gradients easily.

How far can an electric cargo bike travel on one charge?

Most Dutch Cargo bikes with a 400–750Wh battery travel 60–120km per charge. Daily school run and errands (10–30km) are easily covered by most models.

Where can I test ride a cargo bike in Australia?

Dutch Cargo Bike has a flagship Experience Centre in Moorabbin, Melbourne. Test rides are also available in Sydney, Brisbane, Gold Coast, Adelaide, Perth, Canberra and Hobart.

What warranty do electric cargo bikes come with?

Bosch motors and batteries are covered by a 2-year warranty. Most frames carry a 2–5 year manufacturer warranty. Dutch Cargo also provides ongoing servicing through a nationwide partner network.

Refund policy

WARRANTIES AND RETURNS

Subject to Australian Consumer Law, we do not provide any separate warranty regarding the condition, operation, suitability or quality of your Product beyond any manufacturer warranties.

SALE ITEMS

To ensure we can offer the best possible pricing, all sale items are final and cannot be returned, refunded or exchanged under any circumstances, including change of mind.

We strongly encourage you to review your purchase carefully before completing your order. If you have any questions about a sale item, please contact us prior to purchasing.

RETURNS (NON-SALE ITEMS ONLY)

For full-priced items, we may accept a return within thirty (30) days of the shipping date, provided that:

The Product is unused

The Product is in original condition

All tags are attached

All packaging is complete and intact

Returns are subject to inspection and approval upon receipt.

If a return is accepted, we will provide either:

A replacement product (where available), or

A refund of the purchase price (less any applicable fees)

Refunds will only be processed using the original payment method.

If the Product was purchased using discounts, gift cards, or coupons, any refund will reflect only the net amount paid.

Approved change-of-mind returns for online purchases will incur a $10 administration fee to cover non-refundable payment processing and system charges. This amount will be deducted from the total refund.

RETURN SHIPPING

All return shipping costs are the responsibility of the customer.

We do not cover return postage for change-of-mind purchases, incorrect selections, compatibility issues, or sizing concerns.

We strongly recommend using a tracked and insured shipping method, as we are not responsible for items lost or damaged in transit back to us.

FAULTY PRODUCTS

If you believe your Product is faulty, please contact us immediately with photos and a description of the issue.

Where a fault is confirmed and the claim is accepted in accordance with Australian Consumer Law, we will arrange an appropriate remedy.

REFUND PROCESSING

Depending on your financial institution, refunds may take up to five (5) business days to appear in your account once processed.

PAYMENT TERMS

You may not encumber, mortgage, pledge, lease or hire the Product without our written consent while payment remains outstanding.

CONTACT US

1300 414 843
info@dutchcargobike.com.au

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Refund policy

WARRANTIES AND RETURNS

SALE ITEMS

RETURNS (NON-SALE ITEMS ONLY)

RETURN SHIPPING

FAULTY PRODUCTS

REFUND PROCESSING

PAYMENT TERMS

CONTACT US