What is the best electric cargo bike for families in Australia?

The Urban Arrow Family Next Pro is Australia's most popular family cargo bike. For families wanting a front-loader trike, the Nihola Medium offers outstanding stability. Dutch Cargo Bike carries all major family cargo bike brands.

Can a cargo bike replace a car?

Yes. Dutch Cargo customers typically save $8,000–$10,000 per year in fuel, parking and maintenance costs. Cargo bikes handle school runs, groceries, errands and short commutes easily with Bosch electric assist.

Are electric cargo bikes legal in Australia?

Yes. Electric bikes with a motor up to 250W and pedal assist up to 25km/h are classified as bicycles and are legal on roads and bike paths in all Australian states. No registration or licence is required.

What is novated leasing for e-bikes?

Novated leasing lets you pay for your electric bike using pre-tax salary through a salary packaging arrangement with your employer. Dutch Cargo Bike offers novated lease options on most e-bikes and cargo bikes in our range.

Which cargo bike is best for carrying kids?

Front-loaders like Urban Arrow Family are ideal for 1–3 young children. Longtail bikes like Urban Arrow Breeze suit older kids. Trikes like Nihola offer the most stability for special needs children. Book a test ride to find the right fit.

What is the difference between a longtail and front-loader cargo bike?

A front-loader carries cargo in a box at the front — ideal for young children. A longtail extends the rear rack to carry children or cargo behind the rider — more bicycle-like and easier to manoeuvre.

Do electric cargo bikes work on hills?

Yes. With a Bosch Performance Line motor, hills become effortless even with a full load. Models with Bosch Performance Line CX (85Nm torque) handle very steep gradients easily.

How far can an electric cargo bike travel on one charge?

Most Dutch Cargo bikes with a 400–750Wh battery travel 60–120km per charge. Daily school run and errands (10–30km) are easily covered by most models.

Where can I test ride a cargo bike in Australia?

Dutch Cargo Bike has a flagship Experience Centre in Moorabbin, Melbourne. Test rides are also available in Sydney, Brisbane, Gold Coast, Adelaide, Perth, Canberra and Hobart.

What warranty do electric cargo bikes come with?

Bosch motors and batteries are covered by a 2-year warranty. Most frames carry a 2–5 year manufacturer warranty. Dutch Cargo also provides ongoing servicing through a nationwide partner network.

Privacy policy

Privacy Policy

Last updated: 20 July 2026

Dutch Cargo Bike Australia respects your privacy and is committed to handling personal information transparently, securely and in accordance with applicable Australian privacy laws. This policy explains what we collect, why we collect it, how we use and disclose it, and the choices available to you.

1. Scope and applicable law

Dutch Cargo Bike Australia has adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) where they apply to our activities. The APPs regulate the collection, use, disclosure, quality, security, access and correction of personal information.
This policy applies to personal information handled through our website, showroom, telephone and email enquiries, quotations, sales, deliveries, Service Partner network, servicing, warranty support, marketing and other business activities.
A copy of the APPs and guidance is available from the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

2. What is personal information?

Personal information is information or an opinion about an identified individual, or an individual who is reasonably identifiable, whether or not the information is true or recorded in material form.
Depending on your dealings with us, the personal information we collect may include:
name, title, date of birth and identity details where necessary;
postal, delivery and billing addresses;
email address, telephone number and communication preferences;
enquiries, quotations, orders, invoices, payment status and transaction history;
bike model, configuration, frame or serial number, accessories and warranty details;
delivery, handover, service, repair and warranty records;
information about rider needs, intended use or accessibility requirements that you choose to provide;
website account details, support correspondence, reviews and survey responses;
IP address, device, browser, cookie and website interaction data; and
any other information you provide or that is reasonably necessary to deal with you.

3. How we collect personal information

We generally collect personal information directly from you when you make an enquiry, request a quotation or test ride, place an order, create an account, subscribe to communications, contact us, attend an event, arrange delivery, use a Service Partner, request servicing or make a warranty claim.
We may also collect information from authorised representatives, family members acting with your permission, finance or payment providers, manufacturers and distributors, carriers, Service Partners, publicly available sources, referral partners and other third parties where lawful and reasonably necessary.
If you provide personal information about another person, you should have authority to do so and, where appropriate, make them aware of this policy.

4. Why we collect, use and disclose personal information

We collect, use and disclose personal information where reasonably necessary for our business functions and activities, including to:
respond to enquiries and provide advice, quotations and test rides;
process orders, payments, finance enquiries, deliveries and collections;
assemble, configure, register and hand over bikes and accessories;
coordinate with Dutch Cargo Service Partners, carriers, suppliers, manufacturers and distributors;
provide servicing, repairs, recalls, safety notices, warranty support and customer care;
operate, secure, analyse and improve our website, systems, products and services;
maintain business, tax, accounting and compliance records;
prevent fraud, manage risk, enforce agreements and resolve disputes;
send marketing where permitted and measure campaign effectiveness; and
comply with legal obligations and respond to lawful requests.

5. Website data, cookies and tracking technologies

When you use our website, we and our technology providers may collect technical information such as IP address, device and browser information, referring pages, pages viewed, interactions, approximate location and cookie identifiers.
We may use cookies, analytics tools, advertising technologies and tracking pixels to operate and secure the website, remember preferences, measure website performance, understand customer journeys, attribute advertising and present more relevant marketing.
Some of these technologies are supplied by third parties and may involve the disclosure of online identifiers or browsing information to those providers. We seek to configure tracking technologies to collect only information reasonably necessary for their stated purpose.
You can manage cookies through your browser and, where available, our cookie controls. Blocking some cookies may affect website functionality. You may also adjust advertising preferences through the relevant platform settings.

6. Direct marketing

Where permitted by law, we may use your contact details and information about your interests or transactions to send product updates, offers, event invitations and other marketing by email, SMS, telephone, post, social media or online advertising.
You may opt out at any time by using the unsubscribe function in a message or contacting us. We will action opt-out requests within a reasonable period and do not charge for opting out.
Even after you opt out of marketing, we may still send operational communications relating to an enquiry, order, delivery, service, warranty, safety notice or other existing customer relationship.

7. Sensitive information

Sensitive information includes information about matters such as health, racial or ethnic origin, political opinions, religious beliefs, trade union membership, sexual orientation, criminal record and biometric information.
We do not ordinarily seek sensitive information. We will collect it only where reasonably necessary, with your consent where required, or where otherwise permitted or required by law. For example, limited health or accessibility information may be relevant where you ask us to recommend an adaptive cycle or suitable mobility solution.

8. Disclosure to third parties

We may disclose personal information, where reasonably necessary, to:
Dutch Cargo Service Partners, workshops, mechanics and delivery or handover partners;
manufacturers, distributors, warranty administrators and technical-support providers;
freight, courier, logistics and storage providers;
payment processors, banks, finance providers and fraud-prevention services;
website, ecommerce, customer relationship management, email, analytics, advertising, hosting, cloud and IT providers;
accountants, insurers, professional advisers, debt recovery providers and dispute-resolution bodies;
government agencies, regulators, courts and law-enforcement bodies where required or authorised by law;
a purchaser, adviser or counterparty in connection with a proposed or completed business transaction; and
other parties with your consent or as otherwise permitted by law.

9. Overseas disclosure and cloud services

Some service providers, technology platforms, manufacturers or related support teams may store or process personal information outside Australia. The countries involved may vary depending on the service provider and its infrastructure.
Where an overseas disclosure is made and the Privacy Act applies, we take reasonable steps required by law in relation to the overseas recipient. You may contact us for more information about material overseas disclosures relevant to your information.

10. Payment information

Payments may be processed by banks, card schemes, payment gateways or finance providers. We generally do not retain complete payment-card numbers. Payment providers handle payment information under their own privacy and security terms.
We may retain transaction references, payment status and records required for accounting, fraud prevention, refunds and dispute management.

11. Security of personal information

We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure. Measures may include access controls, authentication, staff procedures, secure systems, backups, vendor controls and physical security.
No internet transmission or storage system is completely secure. You should protect account credentials and notify us promptly if you suspect unauthorised use of your account or communications.

12. Data breaches

If we become aware of a suspected data breach, we will take reasonable steps to contain and assess it. Where the Notifiable Data Breaches scheme applies and a breach is likely to result in serious harm, we will notify affected individuals and the OAIC as required by law.

13. Retention and disposal

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, to maintain business and service records, and to meet legal, tax, accounting, warranty, safety and dispute-resolution obligations.
When personal information is no longer required, we take reasonable steps to destroy it or de-identify it, subject to legal and operational retention requirements.

14. Access to and correction of personal information

You may request access to personal information we hold about you and ask us to correct information that is inaccurate, out of date, incomplete, irrelevant or misleading.
We may need to verify your identity before actioning a request. We will respond within a reasonable period and will explain any lawful reason for refusing access or correction.
We do not charge for making a request. Where permitted by law, we may charge a reasonable administrative cost for providing access and will advise you before incurring that cost.

15. Anonymity and pseudonyms

Where practicable, you may deal with us anonymously or using a pseudonym. In many circumstances, however, we need accurate identifying and contact information to provide quotations, accept payment, arrange test rides, deliver products, register warranties, provide service or meet legal obligations.

16. Third-party websites and services

Our website and communications may contain links to websites, apps or services operated by third parties. We are not responsible for their privacy practices. You should review the privacy policies of those third parties before providing personal information.

17. Privacy complaints

If you believe we have not handled your personal information appropriately, please contact us using the details below and provide enough information for us to investigate.
We will acknowledge and investigate complaints and aim to provide a response within a reasonable period. If you are not satisfied with our response, you may be entitled to contact the Office of the Australian Information Commissioner through www.oaic.gov.au.

18. Changes to this policy

We may update this policy from time to time to reflect changes in law, technology, business practices or our services. The current version will be published on our website with its effective date.