Job Opportunity at Dutch Cargo HQ

Always dreamed of a job in the cargo bike world?
At Dutch Cargo, we are looking for a new operations and sales guru.

Dutch Cargo is a fast-growing eBike and eCargo Bike business active in Australia and New Zealand. We work with a small dedicated and efficient team. The role is based at Unit #1B, 273-275 Wickham Rd, being our Head Quarters in Moorabbin. The purpose of the role is to manage operations, omni Sales Channel Portals, planning, filing and the office / showroom / shop / warehouse management. Flexibility, accuracy, efficiency, commercial drive, self motivation and a “can do” mentality is absolutely key.

Objective of the role:

To ensure continuous and efficient delivery of products and services to our customers. You are ensuring the consistent management of below areas of responsibility;

Operations:

• Maintain an operational timeline on fulfilment, planning and forecasting
• Purchase Order fulfilment, planning and forecasting.
• Manage (Inter)national incoming shipments of goods.
• Shipping File Management
• Sales Order fulfilment, communications and logistics to dealers and private clients.
• Warehouse management – including Stock-On-Hand and forecasting.
• Office management – organise and maintain in tidy and well supplied office.
• Filing – setup and maintain a filing system relation to the orders.
• After Sales and Service
• Reporting – MYOB and other as required

Online – Omni Channel:

• Monitor B2B and B2C closely together with the team
• Review meeting weekly.
• B2B portal – maintain items and prices. Continue improve the layout and content to facilitate dealer orders
• B2C website – maintain items, availability and prices
• MYOB item management, as required to support the above channels

Commercial:

• Follow up on sales inquiries – review as per team meetings
• eBike consultations
• Host and facilitate Test Rides including the Saturdays
• Business Development (B2C and B2B)
• Projects -> as they come up

Other:

• Ensure that customers’ demands and expectations are met with regards to delivery and any other areas that is within our capability to provide, within reason.
• Work with others internally and externally on supply, logistics and quality to minimise any issues with the delivery of our products and services.
• Work to ensure an efficient and friendly approach to customer service.
• Work with all stakeholders of business to protect the reputation and goodwill with our customer and supplier base.
• Other ad-hoc related tasks delegated.
• Ensuring showroom presentation is clean and tidy for customer visits.

Skills & Experience:

• A recent bachelors degree of higher.
• 3-5 years work experience in a relevant field.
• A passion for active transport cycling or even better – eCargo bikes!
• Australian citizen or PR.
• Living near our HQ, preferably within a 10km cycling distance.
• Flexibility to work weekdays, evenings and weekends as the business requires from time to time
• Must have some experience with customer facing positions.
• Project Management
• Proficient in excel, word, MYOB and ability to learn new programs.

You will be reporting to the Sales and Operations Manager. Applications must include a cover letter. Please send this to: thomas@dutchcargobike.com.au & jurgen@dutchcargobike.com.au