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Operations and Sales Guru

Job Opportunity at Dutch Cargo HQ

Always dreamed of a job in the cargo bike world?
At Dutch Cargo, we are looking for a new operations and sales guru.

Dutch Cargo is a fast-growing eBike and eCargo Bike business active in Australia and New Zealand. We work with a small dedicated and efficient team. The role is based at Unit #1B, 273-275 Wickham Rd, being our Head Quarters in Moorabbin. The purpose of the role is to manage operations, omni Sales Channel Portals, planning, filing and the office / showroom / shop / warehouse management. Flexibility, accuracy, efficiency, commercial drive, self motivation and a “can do” mentality is absolutely key.

Objective of the role:

To ensure continuous and efficient delivery of products and services to our customers. You are ensuring the consistent management of below areas of responsibility;

Operations:

  • Maintain an operational timeline on fulfilment, planning and forecasting
  • Purchase Order fulfilment, planning and forecasting.
  • Manage (Inter)national incoming shipments of goods.
  • Shipping File Management
  • Sales Order fulfilment, communications and logistics to dealers and private clients.
  • Warehouse management – including Stock-On-Hand and forecasting.
  • Office management – organise and maintain in tidy and well supplied office.
  • Filing – setup and maintain a filing system relation to the orders.
  • After Sales and Service
  • Reporting – MYOB and other as required

Online – Omni Channel:

  • Monitor B2B and B2C closely together with the team
  • Review meeting weekly.
  • B2B portal – maintain items and prices. Continue improve the layout and content to facilitate dealer orders
  • B2C website – maintain items, availability and prices
  • MYOB item management, as required to support the above channels

Commercial:

  • Follow up on sales inquiries – review as per team meetings
  • eBike consultations
  • Host and facilitate Test Rides including the Saturdays
  • Business Development (B2C and B2B)
  • Projects -> as they come up

Other:

  • Ensure that customers’ demands and expectations are met with regards to delivery and any other areas that is within our capability to provide, within reason.
  • Work with others internally and externally on supply, logistics and quality to minimise any issues with the delivery of our products and services.
  • Work to ensure an efficient and friendly approach to customer service.
  • Work with all stakeholders of business to protect the reputation and goodwill with our customer and supplier base.
  • Other ad-hoc related tasks delegated.
  • Ensuring showroom presentation is clean and tidy for customer visits.

Skills & Experience:

  • A recent bachelors degree of higher.
  • 3-5 years work experience in a relevant field.
  • A passion for active transport cycling or even better – eCargo bikes!
  • Australian citizen or PR.
  • Living near our HQ, preferably within a 10km cycling distance.
  • Flexibility to work weekdays, evenings and weekends as the business requires from time to time
  • Must have some experience with customer facing positions.
  • Project Management
  • Proficient in excel, word, MYOB and ability to learn new programs.

You will be reporting to the Sales and Operations Manager. Applications must include a cover letter. Please send this to: thomas@dutchcargobike.com.au & jurgen@dutchcargobike.com.au

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