Orders & Shipment
Shipping costs, taxes and duties
Shipping costs throughout Australia are quoted on the invoice where applicable
Pick up in Melbourne is of course free.
Shipping will be within 2-3 business days. You will receive an email with full courier details and tracking to follow.
Pricing and transactions are conducted in Australian Dollars.
Delivery and processing
Once the order has been placed and payment is received it takes us up to two working days to prepare her for her journey and say goodbye.
Full payment should be in our bank-account before we ship the bike or accessories.
We do our best to accommodate our clients in any possible way, but can’t be held accounted for Santa, birthdays, and other celebrations. If you wish to get a product before a certain date, it is wise to order this timely.
As soon as we have waved your package goodbye we will email you a shipping confirmation notice. If it has been more than a few days since entering your order and you have not received shipping confirmation, please give us a call 0458858713
Most Dutch Cargo Bikes are delivered fully assembled
To keep your bike smooth and happy make sure to take care of her on a regular basis. A manual will be provided to tell you the ins and outs of keeping your bike in great shape. No worries, it’s as easy as 1,2,3!
It is possible to adjust the seat and handlebar to the height and angle that fits your size and personal preferences.
Warranty & Returns
So sorry, but we can’t accept products for returns. We can help re-sell your bike after a few years when you are ready for a different concept bike.
The warranties of the different bikes can be found here: Warranty
Privacy & Security
We take your privacy serious and promise to protect your personal information. Any page at our store that asks you for personal information is highly secure. Our secure servers protect your information using advanced encryption and firewall technology throughout the ordering process.
Any information you give us stays strictly in-house, we don’t share it with outside sources. We maintain strict security and use this information only for the purposes listed below:
To send you information you have requested and to update you on the status of your information request.
Occasionally, we may send you cool updates.
We may use the information to monitor guest traffic patterns and site usage to help us develop and design the layout of our websites.
We always like to hear from you. Do you have comments or suggestion? Do you have questions or concerns? Do you have tips or ideas? Share it with us! Talk to us! Write us! Let us know! It is welcome!
Dutch Cargo Bike
3/273-275 Wickham road